Management Team: FPA Technology Services, Inc.
818-501-3390
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What We Do…
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Managed Services

MSP Alliance for What we do Widget
FPA provides "Worry Free, Fixed Fee" Managed IT Support Services so that our clients take a more proactive and cost effective approach to managing and maintaining their IT Infrastructure.
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Managed Services

MSP Alliance for What we do Widget
FPA provides "Worry Free, Fixed Fee" Managed IT Support Services so that our clients take a more proactive and cost effective approach to managing and maintaining their IT Infrastructure.
learn more
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Network Infrastructure

Microsoft Gold Certified Partner
Did you know that FPA also specializes in assisting small and medium-sized businesses in getting the most from their computer systems and computer system infrastructure?
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Development Services

Application and Web Development Services
Did you know that FPA also specializes in providing custom application and web development services to clients requiring unique software, web, and eCommerce solutions?
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A 10! I'm thrilled with the professionalism and great help we receive from all the team members at FPA.
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Liz Atherton
Baroda Ventures, LLC
FPA Client Since 2011
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MANAGEMENT TEAM

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Craig Pollack  Founder & CEO

Since inception, Craig has provided the strategy and direction for FPA, ensuring that our clients leverage technology most effectively to achieve their business objectives. Craig focuses on ensuring that the technologies implemented are "business centric" and key components of our clients' businesses' success - and that this approach is shared by every staff member of FPA. While acting as the trusted advisor for many clients, Craig also provides expertise for FPA in the Investment Counsel, CPA, and Manufacturer & Distribution vertical markets.

Craig holds a Bachelor of Science Degree in Computer Science focused on Business Systems Design from California State University Northridge. Craig began his professional career more than 25 years ago working with clients by creating custom business applications as well as implementing and supporting their network infrastructure.  Craig is married with 3 kids and enjoys his free time playing guitar, playing hockey, and wakeboarding.

Craig Pollack 
 Craig Pollack on LinkedIn
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Kyle Eichenbaum Chief Operating Officer

As Chief Operating Officer, Kyle is responsible for the overall business operations of FPA.  Within our "Culture of Constant Improvement", he effectively directs internal improvement initiatives throughout the organization.  He also ensures all areas of service delivery meet or exceed FPA's stated goals and objectives.  He defines and enacts the policies and procedures needed to ensure all Quality of Service measurements are measured and exceeded while also ensuring all staff adhere to our principal Core Values we hold dear. Kyle balances these responsibilities while also overseeing the personal and professional development of individual team members.

Kyle holds a Bachelor of Science Degree from California State University Northridge. Kyle is married and, among other things, is a Scotch enthusiast.

 
Kyle Eichenbaum
 Kyle Eichenbaum on LinkedIn
 

 

Dee Perez Director of Professional Services

Dee Perez

As Director of Professional Services, Dee is responsible for the overall "health" of our staff as well as our clients.  In addition to sourcing, training, and retaining our staff, she ensures internally and externally that FPA is delivering the highest client service experience a professional services firm can deliver.  Her ability to literally eat, breathe, and sleep client service is due to her 20+ years of experience with FPA. Despite FPA’s continued growth over the years, clients are acquainted with her on a first name basis and due to the client relationships that she has helped establish and nurture, clients know that their requests will always be handled timely.

Dee holds a Bachelor of Science Degree in Business Administration from California State University Northridge.  She's married and spends as much time as possible with her twin boys.  She is also a music fan(atic) and in her free time attends as many concerts and shows as possible.

 

Americo Dell'Orco Director of Client Management

Americo Dell'OrcoAmerico oversees our Technical Account Managers - which in our world are our more experienced technical staff provide the ongoing management of our client accounts.  He sets all Quality of Service measurements and then ensures that the ongoing quality, care, and customer service is delivered consistently across all of our clients.  In addition to defining and overseeing the policies and procedures related to the management of client engagements, Americo also acts as a Technical Account Manager for a specific sub-set of clients. Americo balances these responsibilities while also developing the technical and consulting skills of individual team members.

Americo has over 15 years of experience in the IT industry as well as retired with the rank of Sergeant from the United States Marine Corps. He's married with one child and enjoys his free time riding his Harley.

Alex Kazmin, CISSP Security & Technology Assessment Manager

Alex Kazmin

Alex focuses on running the initial onboarding phase for new clients by implementing and delivering the Network Health Assessment Report via our Technology Review Project as well as running our Technology Security Assessment Projects.  He also focuses on determining, scoping, and delivering appropriate technical solutions for a specific group of clients.  He is responsible for setting and ensuring that all Quality of Service measurements are met for these clients while adhering to FPA's Core Values.

Alex has nearly 20 years of experience in the IT industry, holds an A.S. in Computer Science from Brick Computer Science Institute, as well as is a Certified Information Systems Security Professional (CISSP).  Alex has well over 15 years with FPA.  He has 2 kids and enjoys his free time deep sea fishing and skiing.

Jerry Kim Manager of NOC Services

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Jerry oversees all day-to-day aspects of our in-house Network Operations Center.  Our NOC monitors, manages, and maintains our clients’ network proactively while responding to and addressing machine generated alerts.  In addition our NOC manages all of our clients’ backup and disaster recovery preparedness. At the same time, Jerry oversees all the NOC engineers ensuring their career goals and objectives are being met. Jerry holds a Bachelor of Arts Degree in Psychology from the University of California at Santa Barbara.

Jerry enjoys his free time with his wife and family.