Compare Service Levels : FPA Technology Services, Inc.
818-501-3390
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Managed Services

MSP Alliance for What we do Widget
FPA provides "Worry Free, Fixed Fee" Managed IT Support Services so that our clients take a more proactive and cost effective approach to managing and maintaining their IT Infrastructure.
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Network Infrastructure

Microsoft Gold Certified Partner
Did you know that FPA also specializes in assisting small and medium-sized businesses in getting the most from their computer systems and computer system infrastructure?
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Network Infrastructure

Microsoft Gold Certified Partner
Did you know that FPA also specializes in assisting small and medium-sized businesses in getting the most from their computer systems and computer system infrastructure?
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Development Services

Application and Web Development Services
Did you know that FPA also specializes in providing custom application and web development services to clients requiring unique software, web, and eCommerce solutions?
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A 10! I'm thrilled with the professionalism and great help we receive from all the team members at FPA.
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Liz Atherton
Baroda Ventures, LLC
FPA Client Since 2011
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MANAGED IT SERVICES

Compare Service Levels

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Components & Deliverables Service Level Plans
ManageIT SupportIT ProtectIT
Dedicated Technical Account Manager
24x7x365 Remote Network Monitoring & Alerting1
Remote Backup Monitoring & Review
Remote Alert Resolution
Network Performance Reports (Monthly)
Access to the FPA Client WebPortal
Remote Patch Management      
-Workstations
-Servers
Remote Server & Network Management      
- Active Directory Administration & Maintenence
- Exchange Server Administration & Maintenence
- Hard Drive Maintenence
- Management & Administration of N/W Utility Software (Backup, Antivirus, Firewall, etc.)
- Router and Switch Management
- Firmware upgrades
Asset Tracking      
- Hardware & Software Inventory Tracking
- Software License Compliance
- Annual Support/Maintenance Expiration Tracking
Technology Documentation      
- Network Diagram; Server Room Pictures check check check
- Startup & Shutdown Procedures check check check
- New User Setup Checklist check check check
- Computer Use Policy check check check
- Technology Budget time and management time and management Annually
Support Services      
Access to the FPA Client WebPortal check check check
Onsite IT Status & Planning Meetings Annually Quarterly Quarterly
3rd Party Vendor Management time and management
Unlimited Remote Network End User Helpdesk Support
Onsite Support Visits (As Needed) Limited Unlimited
Replacement Workstation Install & Configuration time & management check
Existing PDA Configuration & Support check time & management
Unlimited PDA Configuration & Support
24x7 On Call Remote Support
Business Continuity & Security      
- Imaging of Server Hard Drives
- Server Recovery Post Crash
- Creation of IT Disaster Recovery Plan
- Backup Testing
- Security Testing (Firewalls, logins, etc.) Time & Management
Pre-Approved Technology Projects Time & Management Time & Management
= included with service. = available upon request at additional cost for time and materials.
 1 including the FPA provided monitoring & patch managment server.

Details of the plans are covered in the associated Service Level Agreement. All other consulting and project specific tasks outside the scope of these plans are provided at our standard hourly rates and/or on a project basis.