We know there are a lot of questions when it comes to choosing how you want to address your technology needs:
- Should I hire a full-time employee to manage my systems or outsource them to a company?
- Should I find a specialist or a generalist?
- Do I need someone who focuses on my industry only or someone with a breadth of experience?
- Should I engage a small company or a big company?
- Should I work with different companies in each area or should I find one company to handle all of my IT needs?
As a business like yours, we too have many of the same questions - in other areas of our business. While there are a many companies who provide technology services - hardware and software implementation, maintenance, and support, training, programming, and web design - how do you choose? At the end of the day, we believe there are a number of key things that set us apart...
As in any business relationship, who you work with always boils down to - who can you trust? We understand that trust isn't something given lightly. It's something you earn over time. Our approach and experience to nurturing our client relationships is based on mutual trust and understanding. We constantly go above and beyond to earn our clients' trust each and every day.
Since 1991, FPA has been helping businesses within the greater Los Angeles area to implement and support their technology. We're unmatched in our ability to be there for our clients and come through. Since inception, FPA has been all about redefining what it means to be a professional IT services firm and reliability is a cornerstone of our approach. Above all else, we believe our word is our bond.
3. We OVER Communicate!
One of our mantras here is to answer the questions BEFORE they're asked. We believe so much in our approach to proactive communication that we even teach classes in it in our FPA University for all of our staff. While we're highly technical, our communications aren't. We understand what it takes to speak with our clients at every level of their organization.
4. Technical Expertise
When looking at an IT Service Provider, you assume they know their stuff. Unfortunately, many certified people are "book smart" but have a hard time applying that knowledge in the real world. While we're Certified by most of the major technology players - Microsoft, Dell, HP, Vmware, Cisco, SonicWALL, Symantec, ESET, StorageCraft, etc. as well as the leading industry groups - CompTIA, ICCA, and the MSP Alliance (to name a few), our experience ensures that we know what we're doing. In addition, our experience, size, and organizational structure allows us to get really good at all of the latest technologies such as server implementations (file, print, Exchange), virtualization, fail-over, business continuity, mobile device management, as well as migrating to the cloud.
5. Vertical Market Expertise
We are experts working with Investment Advisors, CPA's, Manufacturers and Distributors, and companies in the Entertainment industry and have been for years. While this puts us in a unique position with clients in these areas, one of our strengths is our ability to leverage what's gotten us good at these industries into your specific business. Beyond our technical expertise and professional skills, our ability to learn is paramount. Ours is a "culture of constant improvement" where we constantly push each other to improve. And this mindset allows us to quickly and easily ensure we understand your specific business and any industry specific requirements it may have.
6. Business Before Technologytm
Ever wish your IT person knew a little more about business? Or, in particular, about your business? In addition to being trained in the most critical technical areas, our IT teams are also trained to understand the key technologies in most industries we serve. This means if you're a financial services company, you're working with consultants who understand financial services and what's critical to organizations in your industry. If you're a manufacturer or distributor, our team understands your business and what’s critical to your success.
7. Full Time Remote HelpDesk Support
Tired of paging your IT consultant and not getting a callback? Frustrated with leaving messages that go unanswered? We understand that time is critical when you have IT issues. That's why we have a fully staffed, fully trained remote support help desk that is waiting to help you when any IT issues arise. Our helpdesk is staffed by full-time FPA employees here in our Encino office. Anything we can do remotely, we do remotely. In addition, our 7am - 7pm PST hours means we work when you do, and our one hour callback guarantee means we're there when you need us.
8. A Team Approach
What happens when your IT guy or accounting system consultant goes on vacation? Or disappears? Or leaves the company he was with? With FPA, it's just another day, because we assign teams to each client. You're never reliant on any one person. And, because of our award winning Client Activity System that our teams use, almost anyone from FPA can provide support because we have all the key aspects and documentation related to your network or application saved in our internal client system - accessible to anyone from anywhere!
9. One Source for ALL Your IT Needs
Would you rather make six calls or one? Would you rather have your IT vendors pointing fingers at each other when there's a problem, or would you rather have one partner who understands your entire IT infrastructure and takes complete responsibility for all aspects? From network support to web design, from custom programming to CRM Software implementation and support, from system implementation and support to IT infrastructure planning and consulting, we have teams on staff that do it all.
10. Stability and Continuity
FPA has been providing IT support, system implementations, and custom programming to Southern California businesses since 1991. We’re not new to the game, and we’re not going anywhere. In an era marked by change and consolidation, we have stayed constant. Our average employee has been with us for more than five years, and we only use full-time employees. We’ve been here for our clients, and we’ll continue to be here. If you want to partner with a company that you know will be there for you, FPA is the right choice.