Managed IT Services
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Compare Service Levels

Components & Deliverables Service Level Plans
ManageIT SupportIT ProtectIT
Dedicated Technical Account Manager
24x7x365 Remote Network Monitoring & Alerting1
Remote Backup Monitoring & Review
Remote Alert Resolution
Network Performance Reports (Monthly)
Access to the FPA Client WebPortal
Remote Patch Management      
-Workstations
-Servers
Remote Server & Network Management      
- Active Directory Administration & Maintenence
- Exchange Server Administration & Maintenence
- Hard Drive Maintenence
- Management & Administration of N/W Utility Software (Backup, Antivirus, Firewall, etc.)
- Router and Switch Management
- Firmware upgrades
Asset Tracking      
- Hardware & Software Inventory Tracking
- Software License Compliance
- Annual Support/Maintenance Expiration Tracking
Technology Documentation      
- Network Diagram; Server Room Pictures check check check
- Startup & Shutdown Procedures check check check
- New User Setup Checklist check check check
- Computer Use Policy check check check
- Technology Budget time and management time and management Annually
Support Services      
Access to the FPA Client WebPortal check check check
Onsite IT Status & Planning Meetings Annually Quarterly Quarterly
3rd Party Vendor Management time and management
Unlimited Remote Network End User Helpdesk Support
Onsite Support Visits (As Needed) Limited Unlimited
Replacement Workstation Install & Configuration time & management check
Existing PDA Configuration & Support check time & management
Unlimited PDA Configuration & Support
24x7 On Call Remote Support
Business Continuity & Security      
- Imaging of Server Hard Drives
- Server Recovery Post Crash
- Creation of IT Disaster Recovery Plan
- Backup Testing
- Security Testing (Firewalls, logins, etc.) Time & Management
Pre-Approved Technology Projects Time & Management Time & Management
= included with service. = available upon request at additional cost for time and materials.
1 including the FPA provided monitoring & patch managment server.

Details of the plans are covered in the associated Service Level Agreement. All other consulting and project specific tasks outside the scope of these plans are provided at our standard hourly rates and/or on a project basis.


Please contact us if you would like to learn more about our Managed IT Services.  To set up a time to discuss your needs and our services in more detail, please send an email to info@fpainc.com with your request, or feel free to call us at 818-501-3390.