Compare Service Levels

Components & Deliverables	Service Level Plans
Components & Deliverables	ManageIT	SupportIT	ProtectIT
Dedicated Technical Account Manager
24x7x365 Remote Network Monitoring & Alerting¹
Remote Backup Monitoring & Review
Remote Alert Resolution
Network Performance Reports (Monthly)
Access to the FPA Client WebPortal
Remote Patch Management
-Workstations
-Servers
Remote Server & Network Management
-Active Directory / User Administration & Maintenence
-Exchange Server Administration & Maintenence
-Hard Drive Maintenence
-Management & Administration of N/W Utility Software (Backup, Antivirus, Firewall, etc.)
- Router and Switch Management
- Firmware upgrades
Asset Tracking
- Hardware & Software Inventory Tracking
- Network Documentation
- Software License Compliance
- Annual Support/Maintenance Tracking
- 3rd Party Vendor Management
Onsite IT Status & Planning Meetings (Quarterly)
Unlimited Remote Network End User Helpdesk Support
Onsite Support Visits (To be determined)
Unlimited Onsite Support (as needed)
Existing PDA Configuration & Support
Unlimited PDA Configuration & Support
24x7 On Call Priority Remote Support
Replacement Workstation Install & Configuration
Business Continuity & Security
- Creation of IT Disaster Recovery Plan
- Imaging of Server Hard Drives
- Server Recovery
- Backup Testing
- Security Testing (Firewalls, logins, etc.)

= included with service.

= available upon request at additional cost for time and materials.
¹ including the FPA provided monitoring & patch managment server.

Details of the plans are covered in the associated Service Level Agreement. All other consulting and project specific tasks outside the scope of these plans are provided at our standard hourly rates and/or on a project basis.

Please contact us if you would like to learn more about our Managed IT Services. To set up a time to discuss your needs and our services in more detail, please send an email to info@fpainc.com with your request, or feel free to call us at 818-501-3390.