Tier 1: ManageIT
ManageIT is the base service level of our proactive Managed IT Services offering. For clients who value their technology as a key component of their business strategy and understand the benefits of taking a more proactive approach to supporting their IT Infrastructure, FPA provides remote network monitoring and alerting, backup management and reviews, server and workstation OS patching, and overall proactive management and administration of the network infrastructure components and utility software (ie: backups, antivirus protection, firewall, switch, and router firmware upgrades, etc.). Through the internet and sophisticated remote tools, our NOC remotely monitors and manages key network elements and acts proactively to alerts when they cross set thresholds rather than AFTER they have already become a crisis.
Some of the benefits of a properly monitored and managed system include:
- Real time information about your network
- Decreased reaction time to issues
- Reduced quantity and severity of network issues
- Reduced downtime
- Increased network consistency
- Improved security
- Improved compliance
- Increased staff productivity
- Reduced IT support costs
Our remote monitoring and management services can be broken down into the following:
WatchIT(Network Monitoring of System Events)
- Disk Monitoring
- Backup Monitoring & Review
- Security Event Monitoring
- UPS Monitoring
- Application Event Monitoring
- Application Performance Monitoring
- Switch and Router Monitoring
- Firewall Intrusion Monitoring
- Network Printer Monitoring
ReportIT (Network Monitoring Reports)
- Emailed Monthly Performance Reports
- Emailed Monthly Monitoring Reports
- Access to Your Own Online Executive Dashboard
- Access to our FPA Client WebPortal
MaintainIT (Proactive System Maintenance)
- Remediation of Monitor Generated Alerts
- Network / Active Directory Optimization
- Service Pack Deployment
- Patch Deployment
- Hard Drive Maintenance (defrags, space cleanup, etc.)
- Virus Protection
- Spyware Protection
- Firmware Upgrades
AdministerIT (Asset Tracking & Licensing Compliance)
- Software Inventory Tracking
- Hardware Inventory Tracking
- IT Issue Tracking
- Network Documentation
- Software Licensing Compliance
- Annual Support Maintenance Tracking
- Procurement Services
- Online access to the FPA WebPortal
Sample Screens
Please contact us if you would like to learn more about our Managed IT Services. To set up a time to discuss your needs and our services in more detail, please send an email to
info@fpainc.com with your request, or feel free to call us at 818-501-3390.